"Do you know your customers voice?"
In this article you will learn the importance of knowing your customers voice and the positive impact that it has when conducting business.
Whether you greet your customers personally or on the phone it's always a good idea to know them by their voice.
If you don't know their voice, simply ask them politely who they are and get used to their voice. Try and notice some key aspects to help you remember. Such as; the way they may pronounce certain words, their accent, their voice tone, their voice pitch etc.
Don't you just love it when people recognise your voice? And say "hey Ken, or hi Susan, how you doing today?"
Learn to recognise your customer's voice and greet them by name, especially when they are on the phone.
This is a very powerful communicational marketing tool that you can use with your customers time and time again.
However, this technique does come with a warning. Only use this form of interaction if you are 100% sure of your customer's voice. Do not guess as this will have an adverse affect, It could leave your customer feeling a little bit distant from you and your business.
So if you have customers, who are regulars and you do know their voice, refer to them by name and make them feel special.
Try this it really is effective and works well.
Ken Ajoku is the CEO of The Kajoku Group, a company dedicated to creating and maintaining a number of businesses. These businesses include; Property, Publishing, Business Consulting and a number of online business ventures. Go to The Kajoku Group blog for more details.
